Get. More. Done.
We Help MSPs get more work done and make more money, without having to hire.
Company trusted partners
Tier 3 and Level 3 Support for MSPs
Are you overwhelmed by tickets or projects? Concerned your team doesn’t have the skill level to close things out?
If you’re struggling, then your profitability is decreasing. You’re constantly running out of time and just can’t move on to the next task that needs to get done.
Access to higher skilled techs, part time and as needed
Imagine an extension of your team, with high skilled techs….
Helping you close tickets and projects for a fraction of a cost compared to hiring a full time Tier 3 or Level 3 Technician.
Continual Communication
Email or Chat with us through our portal, to bring us into the problem, as an extension of your team.
Get help with advanced tasks
We look at what needs to get done and start working right away.
Project & Task Closeout
Documentation is provided to your team, so you know exactly what was completed.
Our customers are:
- Growing MSPs who is struggling with ticket overflow and complex technical projects
- Small to mid-sized MSP without in-house Tier 3 expertise
- Service providers handling Microsoft 365, Google Workspace, and complex networking solutions
- MSPs looking to expand their service catalog without hiring additional staff
- Companies with a steady stream of advanced troubleshooting needs
- MSPs focused on business growth but constrained by technical resource limitations
Reach Out for help!
We find and develop
the talent for you
Let’s face it. There are freelance staff selection sites out there… but do you really have time to sift through all those proposals for every 5 hour project you have only to risk the quality of work, timeliness and professionalism of the selected winning bid?
Close more Projects!
Is your project list piling up? We’ve got your back. With experience in all the modern technology offerings, as well as the needs of both small business and big business clients we close projects at speeds that make your head spin!
Maybe your technicians are spinning their wheels trying to solve an issue… and they need a little assist. We can help with solutions that close even the most pesky of issues.
Increase your team's knowledge and skills through available documentation and over the shoulder assistance
We love to share what we have learned, and we ensure that proper documentation – or hands on assistance – is applied as needed to projects and ticket escalations
Frequently Asked Questions
How do we request your assistance for an escalation or task?
When Escalating an advanced troubleshooting or change request item, simply email us at escalation@t3techpartners.com with the details of your ticket. If you would like us to contact your client on your behalf, please remember to include that information including the phone and email you wish us to call.
How do we scope and schedule a project?
With T3 Partners, initial scoping calls are always included at no additional cost. We will work with you to define the project including timeline and deliverables. After that, progress meetings will be scheduled as needed depending on the project size and length.
What actions count towards my block of hours?
In addition to no cost scoping calls, all chat correspondence is also included. Subscription customers also gain access to our documentation library. Subscription customers don’t use their consulting hours till the pedal hits the metal and we take action on your behalf.
What happens if we go over in hours?
Customers have the option to add additional hours as needed at an overage rate that we have guaranteed will stay static for a full year.
Expand your service catalog into areas where you do not have direct expertise
We have extensive experience in modern app deployment, systems, and networking methods! Add our skills to your offering and expand your service catalog.